Our team continues to be here for you and your cherished pets. We are OPEN and are now able to provide a wide range of services. To learn more about the changes we have implemented in response to COVID-19 and what to expect during your next visit, click here.
On July 19th, my colleague and I were given the opportunity to tour the Royal Canin plant. This is where all kibble is manufactured. The plant is located just outside of Guelph, in a beautiful state of the art facility.
After our long cold winter, I’m sure many of us have been taking advantage of the great weather. Longer walks with our pets, visiting the beach, playing outdoors, but it is important to remember there are risks to our pets during the summer months.
Every cat is their individual, and that means they each adopt different behaviours for using the litterbox. Some of these habits have answers, and others have only theories to explain why your cat does what it does.
With recent changes to restrictions on businesses, we are pleased to advise that effective May 19, 2020 the restrictions on veterinary practices have been lifted. Based on these changes, below are some important updates to our operating policies.
1. WE CAN NOW SEE ALL CASES BY APPOINTMENT ONLY
This includes vaccines, wellness exams, blood work, heartworm testing, spays and neuters, dental services, and more!
2. SAFETY MEASURES TO KEEP EVERYONE SAFE
Continue our "closed waiting room" policy to protect our clients and staff. When you arrive, please remain outside the hospital and use your cell phone to call us. We will take a history of your pet's health and discuss any concerns. A staff member will then meet you outside to bring your pet into the hospital for an examination. The Veterinarian will call you to discuss the recommended treatment plan. After your appointment, a staff member will return your pet to you outside, and take care of any needed medications and payment.
Continue the use of credit cards as the preferred payment method.
Continue with curbside pickup of food and medication (unless you have used our online store and are having your order delivered directly to your home). To place an order through our online store, visit our website and click on "Online Store".
3. ONLINE CONSULTATIONS ARE AVAILABLE
If you wish to connect with a veterinarian via message, phone or video, visit our website and follow the "Online Consultation" link.
4. OPERATING HOURS
We are OPEN with the following hours: Monday to Friday: 9:00 am - 6:00 pm Saturday: 9:00 am - 1:00 pm
Thank you for your patience and understanding and we look forward to seeing you and your furry family members again!